Virgin Mobile UAE
Emirates Integrated Telecommunications Company PJSC
HOW TO JOIN
HOW TO JOIN
YOUR QUESTIONS. OUR ANSWERS.
I am on an eligible plan – how can I opt in to the Netflix promotion?
What shall I do if I have any further questions?
Where can I find the general terms and conditions for Virgin Mobile website, app and service?
How do I cancel my Netflix Subscription?
What happens after the promotion is over?
What if I am on a plan lower than AED 150?
What is Netflix and how can I find out more?
Will I automatically have Netflix included on my plan?
What version of Netflix will I get?
Who isn’t eligible for this promotion?
Who’s eligible for this promotion?
What are 6 and 12 month plans?
Can i change plan once i’ve paid for a 6 or 12 months?
Can i get a refund during 6 and 12 month plans?
What is a ‘BOOSTER’ and how does it work?
How does the Internet Calling Plan work?
How much does a booster cost?
What is the plan recommendation feature?
How much data do I really need?
What happens to my number when I pause my plan?
What happens if my data runs out before my plan renews?
How do I get the best prices with Virgin Mobile?
Does my plan renew automatically?
How does the ‘Double Data’ offer work?
How do I invite my friends to Virgin Mobile?
I received my friends free data promo code. What now?
How can I unpause my plan?
How can I find the international calling rates?
How can I cancel my account with Virgin Mobile?
My data isn’t working. What should i do?
What’s the difference between ‘Usage’ and ‘THIS MONTH’S PLAN’ on the ‘Home’ screen?
How can I pause my plan?
I don’t understand the usage screen. What’s it for?
How can I change or edit my plan?
My payment failed, how can I renew my plan?
Enter your mobile number and we’ll send you a link to download our app.