MY PLAN

MY PLAN

• Managing my plan
• Managing my boosters
• Pausing and un-pausing my plan
• Double Data Promotion Changes
• What is an Unlimited Dynamic Booster?
• How can I request and receive a refund for the remaining credit in my Prepaid wallet?
• What is the process for renewing my 6-month or 12-month plan?
• Am I eligible for compensation during a service outage?
• What is the iPhone 15 and VIP plan (or bundle) offer?
• What is the refund and exchange policy for the VIP Bronze and Gold plans with iPhone 15?
• Credit sharing
• What is a 'BOOSTER' and how does it work?
• I am unhappy with my new service and plan. How do I get a refund?
• Do you offer unlimited local minutes and SMS?
• What are VIP Plans?
• How can I check my balance?
• Can I get a refund during 6 and 12 month plans?
• What are yearly plans? (6 and 12 Month plans)
• How does your Internet Calling (VoIP) work?
• How much data do I really need?
• What happens if my data runs out before my plan renews?
• How much does a data booster cost?
• How can I pause my plan?
• Do you offer voice mail?
• How can I unpause my plan?
• How can I find the international calling rates?
• My data isn't working. What should I do?
• How much does a local minutes booster cost?
• Can I change my plan once I've paid for a 6 or 12 months?
• How can I change my plan?
• How much does an international minutes booster cost?
• What is the usage screen?
• Can I share data from my Virgin Mobile app?