My Plan

• I am on an eligible plan – how can I opt in to the Netflix promotion?

• What shall I do if I have any further questions?

• Where can I find the general terms and conditions for Virgin Mobile website, app and service?

• How do I cancel my Netflix Subscription?

• What happens after the promotion is over?

• What if I am on a plan lower than AED 150?

• What is Netflix and how can I find out more?

• Will I automatically have Netflix included on my plan?

• What version of Netflix will I get?

• Who isn’t eligible for this promotion?

• Who’s eligible for this promotion?

• What are 6 and 12 month plans?

• Can i change plan once i’ve paid for a 6 or 12 months?

• Can i get a refund during 6 and 12 month plans?

• What is a ‘BOOSTER’ and how does it work?

• How does the Internet Calling Plan work?

• How much does a booster cost?

• What is the plan recommendation feature?

• How much data do I really need?

• What happens to my number when I pause my plan?

• What happens if my data runs out before my plan renews?

• How do I get the best prices with Virgin Mobile?

• Does my plan renew automatically?

• How does the ‘Double Data’ offer work?

• How do I invite my friends to Virgin Mobile?

• I received my friends free data promo code. What now?

• How can I unpause my plan?

• How can I find the international calling rates?

• How can I cancel my account with Virgin Mobile?

• My data isn’t working. What should i do?

• What’s the difference between ‘Usage’ and ‘THIS MONTH’S PLAN’ on the ‘Home’ screen?

• How can I pause my plan?

• I don’t understand the usage screen. What’s it for?

• How can I change or edit my plan?

• My payment failed, how can I renew my plan?