Do Not Call Registry (DNCR)

Active since September 2022.

DNCR, The Nationwide Registry

In compliance with the regulatory framework, the Do Not Call Registry (DNCR) is active from September 2022. The registry is designed to protect customers from unwanted communications, eg; unsolicited telemarketing, spam, or malicious calls.

The DNCR ensures that telemarketers seeking to communicate to people must obtain consent from each customer. Should these telemarketers not do this, customers have the right to raise an official complaint.

How to add your number to the DNCR

You can simply register your number in the DNCR through the Virgin Mobile app Settings.

Alternatively, you can follow below steps:

  • If you’re using an iOS device, tap on ‘More’ in the menu at the bottom of the home screen. For Android users, open up your side menu on the top left
  • Tap on ‘Settings’
  • Here you will see ‘Manage third party voice calls’. Enable the toggle and tap on confirm to add your number to the Do Not Call Registry
Frequently asked questions

Why was the national ‘Do Not Call Registry’ (DNCR) created?

The national ‘Do Not Call Registry’ was created to enable you to choose to stop receiving unsolicited marketing calls.
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What benefits will I get if I register my number with the ‘Do Not Call Registry’?

The ‘Do Not Call Registry’ allows you to stop or reduce the amount of unwanted telemarketing calls you receive. Telemarketers are required by law to stop contacting you once you're on the register, unless you have provided them your consent.
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How do I register my number with the DNCR?

You can simply register your number in the DNCR through Virgin Mobile app by tapping here. Alternatively, you can follow below steps;

1- If you're using an iOS device, tap on 'More' in the menu at the bottom of the home screen. For Android users, open up your side menu on the top left.
2- Tap on ‘Settings’.
3- Here you will see ‘Manage third party voice calls’. Enable the toggle and tap on confirm to add yur number to the Do Not Call Registry.
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How do I unregister my number from the DNCR?

To unregister your mobile number, visit the settings in the VIrgin Mobile app by tapping here
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How do I check the status of my number registration in DNCR?

You can do that by simply visiting the settings in the VIrgin Mobile app by tapping here
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How long does it take to update the DNCR status?

The DNCR status is updated immediately. However, it will take a maximum of 30 days for the DNCR status to become effective with the telemarketers. In case you still receive telemarketing calls after 30 days of adding your number to the DNCR, kindly contact us to make a complaint.
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Will my DNCR status automatically change?

No, your DNCR status will always remain the same as the last update done by you. Virgin Mobile will only remove your number from the DNCR once your services are terminated and your number is deactivated.
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If my number is added to the DNCR, will I still receive unsolicited or malicious calls?

Yes, you may still receive such calls as the DNCR is only a registry for the legitimate telemarketing companies that contact you based on your DNCR preference.
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If my number is added to the DNCR, can a company still make a telemarketing call to my number?

Yes, companies can still make telemarketing calls to your number if you’ve provided them your consent to receive the telemarketing calls related to their business, despite your number being added to the DNCR. In case you do not wish to be contacted by a certain company anymore, you must approach it to revoke your previously provided consent independently.
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