Active since September 2022.
In compliance with the regulatory framework, the Do Not Call Registry (DNCR) is active from September 2022. The registry is designed to protect customers from unwanted communications, eg; unsolicited telemarketing, spam, or malicious calls.
The DNCR ensures that telemarketers seeking to communicate to people must obtain consent from each customer. Should these telemarketers not do this, customers have the right to raise an official complaint.
You can simply register your number in the DNCR through the Virgin Mobile app Settings.
You can block spam phone calls using the below options depending on your device model:
|Device name||Option 1||Option 2|
|iPhone 12 Pro Max |
iPhone 13 Pro Max
iPhone 11 Pro Max
iPhone 7 Plus
iPhone 12 Pro
iPhone XS Max
|To block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch, click here||To detect and block spam phone calls, click here|
|To filter and block spam calls, click here|
Grand Prime Plus
|To block spam calls with Smart Call on your Galaxy phone, click here||To configure Android to handle incoming spam calls, click here|
Currently, the Virgin Mobile app does not contain 'anti-spam call' blocking features.