You got questions?

The Telecommunications and Digital Government Regulatory Authority (TDRA) is keen to provide effective channels that enable customers to share their opinions and experiences clearly and transparently. TDRA has launched the “TDRA Eye” platform as a convenient tool that allows UAE telecom users to share their journey and experiences with service providers, whether at Business/service centers, through call centers, or via applications and websites. “TDRA Eye” is a platform based on user opinions and feedback and is not a channel for submitting formal complaints. No individual responses or direct follow-ups will be issued, as feedback is used to improve service quality and derive regulatory insights. The initiative is available to all telecom users in the UAE and is completely free of charge. Feedback can be submitted regarding experiences at service centers, call centers, or through applications and websites of telecom service providers in the UAE. Scan the QR code below or access the TDRA application to share your experience.

To know more, visit TDRA Eye Initiative.

Virgin Mobile is the UAE’s first fully digital mobile service – but what does that actually mean? We believe in giving our customers an all-around amazing mobile experience, which is why we’ve created an award-winning app that puts you in control of your mobile life.

Forget queuing in stores to change something or question your bill, don’t even think about calling customer care and having to wait 20 minutes for someone to answer – it’s all wrapped up in a SIMple to use app!

Here are a few more reasons why you’ll love Virgin Mobile:

• Build a plan that suits your lifestyle
• Choose a new number or bring your own
• No contract means you keep the flexibility with our monthly plans, or save big by going yearly
• Free SIM delivery within 60 minutes
• Pause, add or change your plan when you need
• Chat with us directly from your Virgin Mobile app

Click here to find out how you can join us.

Here’s how you can join us:

• Visit our website to sign up for a plan (Mobile, Tourist, and/or Home Internet plans)
• Download the Virgin Mobile app on the Apple App Store, Google Play Store, and the Huawei AppGallery
• Visit any of our locations across the UAE

Once you receive your SIM, it must be activated on a UAE network for it to start working.

To sign up to Virgin Mobile, you must have a valid ID as this is a requirement by the Telecommunications and Digital Government Regulatory Authority (TDRA).

• If you’re a UAE resident, we recommend using your valid Emirates ID.
• If you’re a visitor in the UAE, you can sign up with your passport at our shop at arrivals at the airport, or by visiting our kiosk at a Virgin Megastore near you

Welcome to the UAE!

You can get a SIM card upon arrival at Dubai Airport, available at Terminals 1, 2 and 3, as well as at Abu Dhabi & Sharjah Airports.
Here’s how to find us:

• In Dubai Airport Terminal 1, we are located on the left at the start of the walkway in the passengers meet and greet area just after immigration.
• In Dubai Airport Terminal 2, we’re at the end of the walkway in the passengers’ meet and greet area before you leave.
• In Dubai Airport Terminal 3, we’re in the telecoms section of the terminal. Walk pass Starbucks which is on your right and we’re located in front of you on the left before the passengers meet and greet area.
• In Abu Dhabi Airport, we have 2 locations in the arrivals terminal. Our shop is located on the right-hand side of the terminal next to Big ticket and our kiosk is located on the left hand side of the terminal after the Travelex kiosk.
• At Sharjah Airport, we are present right after the passport control doors to the immediate left before leaving the airport.

Once you’ve got your SIM, pick a plan of your choice. Our team will then review the ID you submitted, which might take a few hours. Once your ID is approved, your SIM will be activated, and you’ll be ready to start using your data and minute.

Also Read – Where can I collect a physical Tourist SIM at the airport?

You can join Virgin Mobile if you are 18 years or older. If you are younger than 18 you can still use Virgin Mobile but only under our Family Plan.