There are a couple of ways you can do this... The first way is during your sign-up process in the app. Follow the steps below to transfer your number during sign-up:

  1. During sign-up select 'BRING YOUR CURRENT NUMBER'.
  2.  Enter your number and select the operator.
  3. Tick 'I have a valid Emirates ID' box (this also applies to passports)
  4. Confirm request.
Transferring your number could take up to 3 working days, so in the meantime, we will assign you a temporary Virgin Mobile number so you can enjoy our services right away. Once the transfer is complete we will disconnect your temporary number, permanently change it to your transferred number and notify you of the change. If you don't transfer your number during the sign-up, there is always the option to transfer it afterward. If this is what you prefer, then simply follow the steps below:
  1. If you're using an iOS device, tap on 'More' in the menu at the bottom of the screen. For Android, open up your side menu.
  2. Here you will see your name and email address, tap on this.
  3. Tap 'MY NUMBERS'.
  4. Tap 'BRING MY OWN NUMBER'.
  5.  Enter your password and follow the instructions.
  6. If you already have the app, tap here and you will be directed to the right screen.
  • By doing this your Virgin Number will be replaced with the number you want to transfer.
  • If you want to keep your Virgin number, please sign out of the app and sign up with another email address and select "Bring Your Own Number"
Please note;
  • Use the same ID (EID or Passport) to set up your Virgin Mobile account that you used to set up your Du or Etisalat account.
  • Make sure the number you are transferring is registered under your name.
  • Make sure the number you are transferring is active.
  • Make sure the number you are transferring is not an Enterprise number 'company/employer number'.
  • Make sure you don't have any outstanding amount with your previous operator.