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HOW CAN I JOIN VIRGIN MOBILE?How can we help you?
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How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
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How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
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I am unhappy with my new service and plan. How do I get a refund?
We're sorry to hear that you're not happy with your purchase. You can request a refund within 3 days from the payment date.
Upon receiving of your refund request, we'll review it within 24-48 working hours. If you are eligible, we'll process your refund, and it typically takes 3-7 working days for the funds to reflect in your account (any usage during this period will be deducted from the refunded amount).
Please activate your SIM within 30 days or the payment will expire. If the payment expires, you'll need to initiate payment again.
For assistance in requesting a refund, please reach out to our customer care team.
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