HOW CAN I JOIN VIRGIN MOBILE?How can we help you?
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How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
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How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
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Am I eligible for compensation during a service outage?
We are sorry if you've experienced a service loss. Compensation eligibility during a service outage depends on the outage duration. Our Customer Care team will investigate if you had a loss of service and will compensate you based on the below criteria:
- Outages under 12 hours: No compensation is provided.
- Outages between 12 and 24 hours: Eligible customers receive 0.5 times their Daily Compensation Amount.
- Outages surpassing 24 hours: Eligible customers receive 1 times their Daily Compensation Amount for each full day of the outage, plus an extra 0.5 times the daily amount for each partial day of the outage
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