How can we help you?

You can make changes to your plan easily from your Virgin Mobile app.

1. On the home screen, tap on ‘Update next plan’ under ‘this month’s plan’
2. In the 'Update your plan' section, you can modify your data, local and international minutes. Any changes will be applied the following month when your plan renews.
3. Confirm your changes and your plan is set up.

The best part is you can update your plan as many times as you like until your plan renews. Once the plan renews, your most recent selection will be part of your next plan. It's important to know that while monthly plans can be both upgraded and downgraded, your 6 and 12-month plans can only be upgraded as you've already paid for your selection when you first subscribed.