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You can boost your data or minutes from the Virgin Mobile app.

With our 6-month and 12-month plans, you pay for the total amount in advance and save money! Save 30% with a 6-month plan and 50% with a 12-month plan.

• If you’re signing up to Virgin Mobile, choose a 6 or 12-month plan on the plan selection screen.
• If you’re an existing customer, you can upgrade to a 6 or 12-month plan.
• You can boost your minutes or data when needed on both 6 and 12-month plans.

Important Note:

• You can only pause or terminate your plan during your last plan month (month 6 for 6-month plans and month 12 for 12-month plans). If you wish to close your account earlier than the commitment period, we recommend contacting our customer care team. Please be aware that in case of early termination, you won't receive a refund during that period.
• While you can always upgrade your current plan during your commitment period, downgrading or changing your plan type is only possible during your last plan month.
• If you choose not to make any changes to your current plan in your last plan month, it will automatically renew for another 6 or 12 months, and you'll also be charged upfront.

If you’re on a monthly plan, you can pause it at any time and for as long as you want. Your monthly plan will not be renewed, but there will be a fee of AED 10 per month. If you’re on a 6 or 12-month plan, it can only be paused in the last month (6th or 12th month). The AED 10 fee is added to your Virgin Mobile wallet so you can use it on ‘Pay As You Go’ calls as well as SMS, mParking, and voice roaming. When you pause your plan, your in-app wallet won’t be affected and you can still use your balance. To pause, tap here or follow the steps below:

1. On the home screen, tap 'Update next plan'
2. In the top right corner, you will see a pause icon, tap this.
3. Follow the instructions.

Please Note: You cannot use your data or get a booster once your monthly plan is paused. However, you can still receive calls. Your VIP number comes with a 1-year plan. This plan cannot be paused.