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When will the iPhone 17 be available to buy from Virgin Mobile?
Official launch of the iPhone 17 is on Friday 19th September
How can I order the iPhone 17 from Virgin Mobile?
The iPhone 17 can be ordered directly via the Virgin Mobile website or Virgin Mobile app from Friday 19th September. Alternatively you can visit one of our Virgin Mobile kiosks and our sales staff would be more than happy to support you.
Will I need my Emirates ID to place an order?
Yes – The iPhone 17 is only available to EID holders. .
Which iPhone 17 models and colors can I order?
To be updated after announcement
Will Virgin Mobile offer a plan bundle with the iPhone 17?
Yes – The iPhone 17 will be bundled with Virgin Mobiles 12m plans which come with a 50% discount and a free data upgrade.
Will the iPhone 17 be available on monthly installment plans with Virgin Mobile?
The iPhone 17 can be purchased only via a upfront payment for the plan and device bundle.
What’s unique about the iPhone 17 Air?
This ultra-thin model (around 5.5–6 mm thick) features a 6.6-inch display and a single 48MP rear camera.
Does the iPhone 17 use eSIM?
Yes – the iPhone 17 will use ONLY an eSIM for connectivity. The iPhone 17 will NOT have any physical SIM slots.
Can I transfer my existing number to the new iPhone?
Yes - You can transfer your current number to Virgin Mobile during the sign-up process by following a few SIMple steps. On the sign-up flow; Select 'BRING YOUR CURRENT NUMBER”
Can I get a refund for my iPhone 17 order?
You have a 3-day window from the date of delivery to request a refund. To be eligible for a refund, please ensure the following:
The iPhone must be returned in the same condition as when purchased, including all original packaging, with the seal unbroken
Please be aware that any usage of the mobile plan will result in a deduction from the charged amount
To initiate the refund process please contact our customer care team.
Will the iPhone 17 be delivered or can I collect it in-store?
The iPhone 17 will be delivered to your requested address within 24 hours.
The address will be requested during the purchase process.
What if I need to change my delivery address?
On the day of delivery, our delivery riders will contact you to confirm your delivery location.