How can we help you?

We have answers

Search results for:
Whoa! No results!
Turns out that your question isn't frequently asked!
Search again
Top matches
There is no Top matches
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
Other results
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
Show top matches only Show other results
Search again

What is a wallet?

Good question! The Wallet is a feature on the Virgin Mobile app that lets you add funds to use for the following:
  • Make and receive calls abroad
  • PAYG calling if you’ve used all your local and/or international minutes
  • Calling countries that are not included in your international voice plan
  • Send premium SMS (parking, donations, contests, etc.)
  • Complete transactions if you’ve exceeded your spend limit. For more info on this, go back to the Help Centre and search for ‘card spend limit’
  • Alternative payment method if your primary payment method was declined for any reason
Please note you will lose your wallet balance and all plan credits if your line gets suspended, or if your account is frozen because you haven’t made any calls or sent SMS for 90 days. Refunds are not applicable on remaining credit in this case or if you terminate your account or transfer your number to another operator.
Was this helpful?

Still have questions?