You can change from physical SIM to eSIM and there are no extra charges to activate the eSIM. To change to eSIM please click here or you can follow the below steps on the app.

  1. Connect to the internet on the device that supports the eSIM “preferably wifi”.
  2. Go to "My Account", click on “My Number”, then select “Move to eSIM”.
  3. Tick all the instruction boxes and click on “Get started”.
  4. Enter your password to verify your identity.
  5. You will receive an SMS to your Virgin mobile number with an OTP code. Enter the code and confirm that you want to swap from physical SIM to eSIM.
  6. The physical SIM will be deactivated and an email will be sent to you with a QR code to scan it and activate the eSIM profile on your device.
  7. On your supported device go to Settings >Cellular> Tap Add Cellular Plan> Scan the code to add the Virgin Mobile profile.
Please note that:
  • You have to physically be in the UAE to be able to change to eSIM.
  • You can activate your SIM as an eSIM also. Just ask our driver or our colleague in the Virgin Megastore and they will assist you.
  • The allowed numbers for the eSIM swap are 5 per year and if you exceed that, there is a fee of AED 10.
  • If you didn't receive the SMS with the OTP, please click on "I didn't receive SMS".