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How can I contact Virgin Mobile?

You can contact Virgin Mobile easily. Whether you’ve got a question, query, problem, or something you need to tell us, you can chat with us directly from your Virgin Mobile App or click on the chat widget icon located at the bottom right of this page.

If you would like to call, you can give us a ring by dialling 800165 from within the UAE. If you’re outside the UAE, you can give a ring to 00971800165. You can call us from both Virgin Mobile and non-Virgin Mobile numbers.

Our service hours are:

Voice: 9:00 am to 11:00 pm, Monday to Sunday
In-app chat: Available 24/7

We are here for your service!

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Can I change from physical SIM to eSIM?

You can change from a physical SIM to an eSIM, and there are no extra charges to activate the eSIM.

If you are an Android or iOS user, you can update your SIM or follow the steps below on the app:

Connect to the internet on the device that supports the eSIM, preferably via Wi-Fi
Go to “My Account”, click on “My Number”, then select “Move to eSIM”
Authenticate with UAE PASS: Use your UAE PASS credentials for secure verification to proceed with the SIM replacement
Tap on “Install eSIM” and you’ll be taken to phone settings. Select “Add Cellular Plan” and continue. The eSIM will be automatically added to your phone
You can choose to install your eSIM later and we will send you an email with link to activate your eSIM. You’ll need our App to open the link.

Please note that:

You have to physically be in the UAE to be able to change to eSIM
You can also activate your SIM as an eSIM. Just ask our driver or our colleague in the Virgin Megastore and they will assist you
The allowed numbers for the eSIM swap are 5 per year and if you exceed that, there is a fee of AED 10

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Can I share data from my Virgin Mobile app?

Yes, it’s easy to share data from your Virgin Mobile app.
Got an extra GB? Got a friend on Virgin Mobile who needs it? Send them data for free by heading to “Share data” on the sidebar and follow these easy steps:

It’s simple:
Head to “Share data” on the sidebar and follow these quick steps:

Step 1: Choose the amount of GB you’d like to share. You can share up to 10GB, across a total of 10 transactions in any one month.
(You can send up to 10 times or up to 10GB in every subscribed month)
Step 2: Select the contact you’d like to send your GB to and check if they are eligible. They will need to have a Virgin Mobile number and an active monthly plan that is AED 79 and above.
(They are eligible if: they have a Virgin Mobile number and an active AED 79 or above plan)
Step 3: Hit the “Share GB”. We’ll notify you both when the data arrives in their plan.
(Data shared will be received with speed. Don’t worry; we’ll notify you and them once done.)

You can share data between your additional SIMs by either sending from your local data plan or from a data booster
You can only share data you’ve paid for and NOT data that is a gift from us or your friends. 😉
You cannot re-share any data you receive
You can only share your local data NOT roaming data yet
You can only share data if both the sender and the receiver have a plan AED79 or above

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What are the Out Of Bundle Charges?

Usage	Charges
National voice call	63 fils/second
National SMS	1 Local Minute/60 Seconds = 37.8 fils / sms
International SMS	63 fils
Incoming call	Free to the Home network
International Voice charges	See the list of countries

For Roaming

	GCC	ROW – Rest of the World	Satellite/ in-flight
Call back to UAE (per min)	2.203	9	20
Call inside visited country	0.881	5	20
Call to another country	9	9	20
Inbound calls	0.808	4	20
Sending SMS	0.22	2	4
Receiving SMS	0	0	0

For international voice charges

Country Code	Country Name	Price AED INC VAT
93	Afghanistan	4.2
355	Albania	3.15
213	Algeria	2.52
1684	American Samoa	2.52
376	Andorra	2.52
244	Angola	2.52
1264	Anguilla	2.52
1268	Antigua & Barbuda	2.52
54	Argentina	2.52
374	Armenia	2.52
297	Aruba	2.52
247	Ascension	4.2
61	Australia	2.52
43	Austria	2.52
994	Azerbaijan	2.52
1242	Bahamas	2.52
880	Bangladesh	2.52
1246	Barbados	2.52
375	Belarus	3.15
32	Belgium	2.52
501	Belize	2.52
229	Benin	2.52
1441	Bermuda	2.52
975	Bhutan	2.52
591	Bolivia	2.52
387	Bosnia & Herzegovina	4.2
267	Botswana	2.52
55	Brazil	2.52
1284	British Virgin Is.	4.2
673	Brunei	2.52
359	Bulgaria	2.52
226	Burkina Faso	2.52
257	Burundi	2.52
855	Cambodia	2.52
237	Cameroon	2.52
238	Cape Verde	2.52
1345	Cayman Islands	2.52
236	Central African Rep.	4.2
235	Chad	2.52
56	Chile	3.15
86	China	2.52
57	Colombia	2.52
269	Comoros	3.15
242	Congo	10.5
682	Cook Islands	7.35
506	Costa Rica	2.52
385	Croatia	2.52
53	Cuba	4.2
357	Cyprus	2.52
420	Czech Republic	2.52
45	Denmark	2.52
246	Diego Garcia	7.35
253	Djibouti	2.52
1767	Dominica	2.52
243	Dr Congo	10.5
670	East Timor	7.35
593	Ecuador	2.52
20	Egypt	2.52
503	El Salvador	2.52
240	Equatorial Guinea	7.35
291	Eritrea	2.52
372	Estonia	2.52
251	Ethiopia	4.2
298	Faroe Islands	2.52
679	Fiji	2.52
358	Finland	2.52
33	France	2.52
594	French Guiana	3.15
689	French Polynesia	2.52
241	Gabon	2.52
220	Gambia	3.15
995	Georgia	3.15
49	Germany	2.52
233	Ghana	2.52
350	Gibraltar	2.52
30	Greece	2.52
299	Greenland	2.52
1473	Grenada	2.52
590	Guadeloupe	3.15
1671	Guam	2.52
502	Guatemala	2.52
245	Guinea-Bissau	7.35
592	Guyana	2.52
509	Haiti	2.52
504	Honduras	3.15
852	Hong Kong	2.52
36	Hungary	2.52
354	Iceland	2.52
91	India	2.52
62	Indonesia	2.52
98	Iran	2.52
964	Iraq	2.52
353	Ireland	2.52
972	Israel	2.52
39	Italy	2.52
225	Ivory Coast	2.52
1876	Jamaica	2.52
81	Japan	2.52
962	Jordan	2.52
7570	Kazakhstan	3.15
7574	Kazakhstan	3.15
770	Kazakhstan	3.15
7747	Kazakhstan	3.15
772	Kazakhstan	3.15
731	Kazakhstan	3.15
7333	Kazakhstan	3.15
7573	Kazakhstan	3.15
732	Kazakhstan	3.15
777	Kazakhstan	3.15
7571	Kazakhstan	3.15
771	Kazakhstan	3.15
7300	Kazakhstan	3.15
254	Kenya	2.52
686	Kiribati	7.35
996	Kyrgyzstan	2.52
856	Laos	2.52
371	Latvia	3.15
961	Lebanon	2.52
266	Lesotho	2.52
231	Liberia	2.52
218	Libya	2.52
423	Liechtenstein	2.52
370	Lithuania	3.15
352	Luxembourg	2.52
853	Macao	2.52
389	Macedonia	2.52
261	Madagascar	2.52
265	Malawi	2.52
60	Malaysia	2.52
960	Maldives	4.2
223	Mali	2.52
356	Malta	2.52
692	Marshall Islands	2.52
596	Martinique	2.52
222	Mauritania	2.52
230	Mauritius	2.52
52	Mexico	2.52
691	Micronesia	2.52
373	Moldova	2.52
377	Monaco	3.15
976	Mongolia	2.52
382	Montenegro	2.52
1664	Montserrat	2.52
212	Morocco	2.52
258	Mozambique	2.52
95	Myanmar	7.35
264	Namibia	2.52
674	Nauru	7.35
977	Nepal	2.52
31	Netherlands	2.52
599	Netherlands Antilles	2.52
687	New Caledonia	2.52
64	New Zealand	2.52
505	Nicaragua	2.52
227	Niger	2.52
234	Nigeria	2.52
683	Niue	7.35
672	Norfolk Island	7.35
850	North Korea	7.35
47	Norway	2.52
92	Pakistan	2.52
680	Palau	2.52
970	Palestine	2.52
507	Panama	2.52
675	Papua New Guinea	3.15
595	Paraguay	2.52
51	Peru	2.52
63	Philippines	2.52
48	Poland	2.52
351	Portugal	2.52
1787	Puerto Rico	2.52
262	Reunion	2.52
40	Romania	2.52
7	Russia	2.52
250	Rwanda	2.52
290	Saint Helena	10.5
1869	Saint Kitts And Nevis	2.52
1758	Saint Lucia	2.52
1784	Saint Vincent And The Grenadines	2.52
378	San Marino	2.52
239	Sao Tome And Principe	10.5
221	Senegal	2.52
381	Serbia	4.2
248	Seychelles	2.52
232	Sierra Leone	4.2
65	Singapore	2.52
421	Slovakia	2.52
386	Slovenia	4.2
677	Solomon Islands	10.5
252	Somalia	4.2
27	South Africa	2.52
82	South Korea	2.52
34	Spain	2.52
94	Sri Lanka	2.52
508	St. Pierre And Miquelon	2.52
249	Sudan	2.52
211	Sudan South	2.52
268	Swaziland	2.52
46	Sweden	2.52
41	Switzerland	2.52
963	Syria	2.52
886	Taiwan	2.52
992	Tajikistan	2.52
255	Tanzania	2.52
66	Thailand	2.52
228	Togo	2.52
676	Tonga	7.35
1868	Trinidad And Tobago	2.52
216	Tunisia	2.52
90	Turkey	2.52
993	Turkmenistan	2.52
256	Uganda	2.52
380	Ukraine	2.52
44	United Kingdom	2.52
1	United States	2.52
1340	United States Virgin Islands	2.52
598	Uruguay	2.52
998	Uzbekistan	2.52
678	Vanuatu	7.35
58	Venezuela	2.52
84	Vietnam	2.52
681	Wallis And Futuna	7.35
967	Yemen	2.52
260	Zambia	4.2
263	Zimbabwe	4.2

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