You can transfer your number which is free of charge by clicking here (select "Bring My Own Number).

  • By doing this your Virgin Number will be replaced with the number you want to transfer.
  • If you want to keep your Virgin number, please sign out of the app and sign up with another email address and select "Bring Your Own Number"
Transferring your number could take up to 3 working days, so in the meantime, we will assign you with a temporary Virgin Mobile number so you can enjoy our services right away. Once the transfer is complete we will disconnect your temporary number, permanently change it to your transferred number and notify you of the change.
  • Use the same ID (EID or Passport) to set up your Virgin Mobile account that you used to set up your Du or Etisalat account.
  • Make sure the number you are transferring is registered under your name.
  • Make sure the number you are transferring is active.
  • Make sure the number you are transferring is not an Enterprise number 'company/employer number'.
  • Make sure you don't have any outstanding amount with your previous operator.

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