Oh no, sorry to hear about that. There are a few reasons why your number transfer request could have been rejected. To ensure that your number transfer request goes as smoothly as possible, please make sure you do the following:

  1. Use the same ID (EID or Passport) to set up your Virgin Mobile account that you used to set up your Du or Etisalat account.
  2.  Send us a crisp and clear copy of your ID document.
  3. Make sure the number you are transferring is registered under your name.
  4.  Make sure the number you are transferring is active.
  5. Make sure the number you are transferring is not an Enterprise number 'company/employer number'.