Oh no, sorry to hear about that. There are a few reasons why your number transfer request could have been rejected. To ensure that your number transfer request goes as smoothly as possible, please make sure you do the following:
- Use the same identification to set up your Virgin Mobile account that you used to set up your Du or Etisalat account.
- Send us a crisp and clear copy of your ID document.
- Make sure the number you are transferring is registered under your name.
- Make sure the number you are transferring is active.
- Make sure the number you are transferring is not an Enterprise number 'company/employer number'.