How can we help you?

There are a few reasons why your number transfer request may have been rejected. To ensure a smooth transfer process, please follow these guidelines:

1. Use the same ID to set up your Virgin Mobile account that you used for your Du or Etisalat account.
2. Ensure that the number you are transferring is registered under your name.
3. Confirm that the number you are transferring is currently active.
4. Ensure that the number you are transferring is not an Enterprise number or a company/employer number.

Please note that if your request is rejected, you will have 7 days to resubmit your request from the initial submission date. After this period, you will have to create a new account and submit the transfer request again.