More Data, Same Price
Buy Now! ›
Use promocode ONLINE to get free extra data on mobile plans
Learn more >
Get 10GB free data for 30 days. Activate with eSIM
Learn more >

How can we help you?

We have answers

Search results for:
Whoa! No results!
Turns out that your question isn't frequently asked!
Search again
Top matches
There is no Top matches
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
Other results
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
Show top matches only Show other results
Search again
  1. Home
  2. Help
  3. BRING YOUR OWN NUMBER
  4. Why was my number transfer request rejected?

Why was my number transfer request rejected?

There are a few reasons why your number transfer request may have been rejected. To ensure a smooth transfer process, please follow these guidelines:
  1. Use the same ID to set up your Virgin Mobile account that you used for your Du or Etisalat account.
  2. Ensure that the number you are transferring is registered under your name.
  3. Confirm that the number you are transferring is currently active.
  4. Ensure that the number you are transferring is not an Enterprise number or a company/employer number.
Please note that if your request is rejected, you will have 7 days to resubmit your request from the initial submission date. After this period, you will have to create a new account and submit the transfer request again.
Was this helpful?

Still have questions?

SEE ALL FAQS