Search
SUGGESTIONS
TOP ARTICLES
No results found for
Check the spelling or use a different word or phrase.
How can we help you?
We have answers
Search results for:
Whoa! No results!
Turns out that your question isn't frequently asked!
Top matches
There is no Top matches
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
Other results
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
Show top matches only Show other results
My payment failed, how can I renew my plan?
Your payment might have failed because you don’t have enough balance on your payment card. To fix this, click on ‘Retry’ in your Virgin Mobile app.
If your payment fails and the above options do not solve the issue, your plan will not renew. We attempt to take payment 5 times, 5 days in a row. If payment has not been completed within 90 days, your account will be frozen and changed to Pay as you go (you'll still be able to use the Virgin Mobile wallet). To stay connected with Virgin Mobile, please make sure your card details are always up to date in your app.
Alternatively, you can purchase a Recharge Voucher from one of our retail partners to top up your Virgin Mobile wallet and use the balance to pay for your plan.
Was this helpful?