How can we help you?

For New Zaam Customers

Important! Zaam isn't currently available for new customers, but it may return in the future.

What is Zaam?

Zaam is Virgin Mobile’s device subscription partner. It allows you to get a monthly subscription to use the latest mobile devices.

Does all the tech from Zaam come with protection?

Yes, devices with Zaam have complete protection against all damage during your subscription period (Subject to Terms & Conditions).

Who is eligible for a device subscription with Zaam?

The requirements are:

1. You’re 21 years or older
2. You’re a UAE citizen or a UAE resident with a valid Visa. You also have a verified UAE Pass account
3. You have an active email address and a UAE phone number registered in your name
4. You have a credit card issued by a bank in the UAE

Subscription approval is not automatic. Zaam will need to approve your application.

Are there any additional fees when paying with Zaam?

There is an additional fee that you will need to pay if you do not pay for your monthly subscription on time.

How many subscriptions can I have with Zaam?

You can have one subscription per Emirates ID.

For Existing Zaam Customers

What can I do if my existing subscription fee fails?

You can contact Zaam support team at 800 1122333 between 9:00 AM and 6:00 PM Monday through Friday, UAE time or submit a request from the Zaam Support Page.

What happens when a Zaam subscription ends?

At the end of your subscription period, you can choose to either:

1. Continue your subscription with monthly payments
2. Upgrade your device, purchase the device and keep it forever
3. Cancel the subscription and return the device to Zaam

How do I contact the Zaam team?

You can contact Zaam support team at 800 1122333 between 9:00 AM and 6:00 PM Monday through Friday, UAE time or email Zaam.