How can we help you?

What’s the 1 Country Calls benefit?​
Get 500 free international minutes each month to one country of your choice from a list of 21 countries.​

Who is eligible?​
All new and existing Virgin Mobile customers on 14GB plans or higher automatically receive this benefit.​

Are any plans excluded?​
Yes — plans 10GB and below are not eligible for the FREE benefit. ​

Which countries can I choose from?

How do I select my country of choice?
Opt into the benefit in the Virgin Mobile app homepage and pick the country you want to call.​

Can I change my selected country?​
Yes! You can choose from 21 countries and change your selection each month when you renew the offer.​

I’m on a 10GB or smaller plan – Can I get this benefit?​
Yes, you can buy it as an add-on in the Virgin Mobile app for AED 59. PAYG and Starter plans cannot purchase this add-on.​

When will my 500 international minutes renew with my 14GB and above plan?​
Your FREE 500 International Minutes can be activated every month when your plan renews and you can select your chosen country. ​

Do unused international minutes roll over?​
For this benefit, any unused minutes will expire at the end of the monthly cycle.​

Does the benefit cover all numbers in the chosen country?​
It covers standard landline and mobile numbers. Premium or special-rate numbers are excluded.​

How can I check my remaining international minutes?​
Track your remaining minutes anytime on the Virgin Mobile app homepage, in the dedicated “1 Country Calls” section.​

Can I use these minutes while roaming?​
No — this benefit is for calls from the UAE to your selected country only.​

Will I be notified when my minutes are running out?​
Yes — you’ll get an SMS or app notification at 50%, 80%, and 100% of your allowance.​

What happens if I use all 500 international minutes?​
Any extra calls to your chosen country will come from your plan’s international minutes or be charged at a standard rate.​

Can I buy the add-on for multiple countries?​
No — the benefit can only be applied once per month, for one country.

For how long does the benefit last?​

The 1 country calls will stop on the same date as the renewal date of your existing plan​

What happens if I downgrade my plan to less than 14GB – will the benefit stop working at the next renewal date?​

Yes– the benefit will no longer be applied to your account from the next plan cycle. ​

Can I get a refund for the benefit?​

Refund is not applicable for the opt in but you can choose to cancel the benefit before the next renewal date​

Can I opt into the benefit for all my accounts under my number?​

Yes – As long as they are on 14GB and above plans. The account will receive the free benefit.