How can we help you?

Primary payment method is a default payment set up for all your in-app transactions. On the Virgin Mobile app, you can either choose your preferred "primary payment method" or the method used during your first payment, is auto-set as default. We offer the following payment options:

• Visa
• Mastercard
• American Express
• Apple Pay
• Virgin Mobile Wallet

Apple Pay

Here’s how you can set up Apple Pay as your primary payment method:

1. Go to your Virgin Mobile app and click on the ‘Payments’ tab on the bottom of your screen
2. Then, change your payment method to Apple Pay

If your primary payment method fails for any reason, we will automatically use the next available payment option in your account. Tip: Use the payments screen to set a spending limit for your connected card (if any), or to add credit to your in-app Wallet.

Virgin Mobile Wallet

Your in-app Wallet is like a piggy bank or credit reserve. Add credit to your Virgin Mobile Wallet with a debit/credit card, Apple Pay or a Recharge Voucher. You can purchase Virgin Mobile Recharge Vouchers at any Axiom, Carrefour, or Lulu store near you. Learn more about what you can use your Wallet for here.

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