You can have 5 SIMs registered under one Emirates ID or 2 SIMs under one passport.
There has been a regulation change in the UAE mandating that residents can only have 5 SIMs with a single network provider. Virgin Mobile and Du are part of the same network, therefore you can only have 5 SIMs registered in total across both providers.
If you have more than 5 registered SIMs to your Emirates ID, please follow one of the following 2 options to ensure you are compliant:
1: Change the SIM ownership to someone else
To ensure you don’t lose any numbers which are above the 5 SIM limit, please transfer the ownership to a friend or family member who has less than 5 SIMs registered on their Emirates ID. You can do this by arranging an appointment with one of our care champions via the in-app chat; they will be delighted to help you.
2: Cancel any unused SIMs under your Emirates ID
If you have more than 5 Virgin SIMs or more than 5 SIMs across both Virgin Mobile and Du, you will need to cancel those SIMs, that you don't often use, to reduce your total to 5 SIMs. To arrange this, you will need to take the following actions:
- 12-month & 6-month plans: Please contact the care team through the in-app chat, who will be able to cancel your plan for you
- Monthly plans: Please go into the app and terminate the desired number(s). You can also read more about SIM termination
- Du numbers: Please reach out to Du if you wish to cancel Du numbers or change ownership