You can tap here to update your ID.

All Virgin Mobile customers must have a valid ID as per TRA regulations. If you’re a UAE resident or a UAE national, submit your Emirates ID in the app by uploading a photo of the front and back. Just make sure the ID is yours and the picture is clear. If your Emirates ID expires, you have 60 days to update it with your new EID to avoid suspension. The suspension lasts for 90 days, after that your account will be terminated.

If you’re a visitor, you must submit your passport by uploading a photo of the ID page and the Visa page. Your subscription will be valid for 90 days. (Your line will be suspended on the 91st day.) If you want to renew your subscription, simply upload your passport ID along with your new entry stamp.

Please Note:

As per regulatory requirement, we request that you update your ID in the Virgin Mobile app if you face any of the following :

1-Your ID expired.

2-You used a passport to sign up 90 days ago.

3-The copy of the ID you submitted doesn't meet regulatory quality specifications.