Oh no, sorry to hear that. There are a number of reasons why your payment might not be going through. Below are some of the most common...
- Your bank doesn't allow your card to make this type of payment (non-3D secure). You will need to contact your bank if this is the case.
- You are using a card that we don't accept. For more information on this, see articles on 'Why was my payment declined?' and 'Which cards are not accepted by Virgin Mobile?'