No worries, you can tap here and request a new SIM. Select "I LOST MY SIM" and follow the steps. Your old SIM will be deactivated immediately and we will send you a new SIM for free. Alternatively, you can pick up your new SIM in any Virgin Megastore. You can also follow below steps to request a new SIM:

  1. Go to more (iOS version) or the sidebar (Android version)
  2. Tap on your profile name and on the next screen select 'MY NUMBER'
  3. Select 'I LOST MY SIM' and enter your password
  4. Select 'DEACTIVATE YOUR SIM' and request delivery or in-store pickup