No worries, you can tap here and request a new SIM. Select "I LOST MY SIM" and follow the steps. Your old SIM will be deactivated immediately and we will send you a new SIM for free. Alternatively, you can pick up your new SIM in any Virgin Megastore. You can also follow below steps to request a new SIM:
- Go to more (iOS version) or the sidebar (Android version)
- Tap on your profile name and on the next screen select 'MY NUMBER'
- Select 'I LOST MY SIM' and enter your password
- Select 'DEACTIVATE YOUR SIM' and request delivery or in-store pickup