If you lost your SIM card, click here
and request a new SIM. Select "I LOST MY SIM" and follow the steps. Your old SIM will be deactivated immediately and we will send you a new SIM for free.
Alternatively, you can pick up your new SIM in any Virgin Megastore.
You can also follow below steps to request a new SIM:
- Go to more (iOS version) or the sidebar (Android version)
- Tap on your profile name and on the next screen select 'MY NUMBER'
- Select 'I LOST MY SIM' and enter your password
- Select 'DEACTIVATE YOUR SIM' and request delivery or in-store pickup
Please note our verification team will need to review and approve the ID you submit in order to activate your new SIM. This might take a few hours and will do our best to approve it quickly.