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Do Not Call Registry (DNCR)
Active since September 2022.
DNCR, The Nationwide Registry
In compliance with the regulatory framework, the Do Not Call Registry (DNCR) is active from September 2022. The registry is designed to protect customers from unwanted communications, eg; unsolicited telemarketing, spam, or malicious calls.
Once registered, your number will stay indefinitely in the registry unless you remove your number/or number is disconnected.
How to add your number to the DNCR
You can simply register your number in the DNCR through the Virgin Mobile app Settings.
Alternatively, you can follow below steps:
- If you’re using an iOS device, tap on ‘More’ in the menu at the bottom of the home screen. For Android users, open up your side menu on the top left
- Tap on ‘Settings’
- Here you will see ‘Manage third party voice calls’. Enable the toggle and tap on confirm to add your number to the Do Not Call Registry
Have a complaint? Submit here
Got questions?
How can I block spam phone calls through the device’s setting?
You can block spam phone calls using the below options depending on your device model:
| Device name | Option 1 | Option 2 |
| iPhone 12 Pro Max iPhone 13 Pro Max iPhone 11 iPhone X iPhone 11 Pro Max iPhone 7 iPhone 7 Plus iPhone 12 Pro iPhone XS Max | To block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch, click here | To detect and block spam phone calls, click here |
| Huawei Y9 Prime Nova Y70 | To filter and block spam calls, click here |
| Samsung Grand Prime Plus A51 | To block spam calls with Smart Call on your Galaxy phone, click here | To configure Android to handle incoming spam calls, click here |
Currently, the Virgin Mobile app does not contain 'anti-spam call' blocking features.
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Why was the national ‘Do Not Call Registry’ (DNCR) created?
The national ‘Do Not Call Registry’ was created to enable you to choose to stop receiving unsolicited marketing calls.
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What benefits will I get if I register my number with the ‘Do Not Call Registry’?
The ‘Do Not Call Registry’ allows you to stop or reduce the amount of unwanted telemarketing calls you receive. Telemarketers are required by law to stop contacting you once you're on the register, unless you have provided them your consent.
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How do I register my number with the DNCR?
You can simply register your number in the DNCR through Virgin Mobile app by tapping here. Alternatively, you can follow below steps;
1- If you're using an iOS device, tap on 'More' in the menu at the bottom of the home screen. For Android users, open up your side menu on the top left.
2- Tap on ‘Settings’.
3- Here you will see ‘Manage third party voice calls’. Enable the toggle and tap on confirm to add yur number to the Do Not Call Registry.
1- If you're using an iOS device, tap on 'More' in the menu at the bottom of the home screen. For Android users, open up your side menu on the top left.
2- Tap on ‘Settings’.
3- Here you will see ‘Manage third party voice calls’. Enable the toggle and tap on confirm to add yur number to the Do Not Call Registry.
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How do I submit a Spam calls complaint?
In case you receive telemarketing or fraud calls, kindly fill out the complaint form above and submit a complaint. Alternatively, you can report the issue to our care team by sending a message or SMS with the following format: <Report> <Space> <Number> to 1012.
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How long does it take to update the DNCR status?
The DNCR status is updated immediately. If you still receive telemarketing calls after adding your number to the DNCR, kindly contact us to make a complaint.
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How do I unregister my number from the DNCR?
To unregister your mobile number, visit the settings in the VIrgin Mobile app by tapping here
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How do I check the status of my number registration in DNCR?
You can do that by simply visiting the settings in the VIrgin Mobile app by tapping here
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Will my DNCR status automatically change?
No, your DNCR status will always remain the same as the last update done by you. Virgin Mobile will only remove your number from the DNCR once your services are terminated and your number is deactivated.
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If my number is added to the DNCR, will I still receive unsolicited or malicious calls?
Yes, you may still receive such calls as the DNCR is only a registry for the legitimate telemarketing companies that contact you based on your DNCR preference.
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If my number is added to the DNCR, can a company still make a telemarketing call to my number?
As of the August 2023 update, telemarketers may no longer contact individuals whose numbers are listed in the DNCR, even with prior consent. In case you still receive telemarketing calls, you can report the call by filling out the complaint form above and submitting a complaint.
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