Payments & PAYG

How can I top up my wallet with a voucher?
What can I use vouchers for?
How can I start paying with vouchers?
Why is my card still getting charged even though I’ve removed it?
Why have I received a notification to add money to my wallet when I still have a remaining balance?
Can i use promo codes if i sign up with a voucher?
How can I apply for a refund if I’ve been charged incorrectly?
Why was my payment rejected?
Why have I been charged incorrectly?
Can I subscribe to your Internet Calling Plan if I renew with vouchers?
How is VAT applied to Virgin Mobile services?
What is VAT (Value Added Tax)?
How can I get a VAT refund form?
How much should I ‘Auto Credit’ my ‘Wallet’?
What do I use the ‘Wallet’ for?
What is the ‘Card Spend Limit’ and how does it work?
What is ‘Pay As You Go’ (PAYG)?
How can I change the payment card on my account?
How can I add money to the ‘Wallet’?
How can I view my payment history?
Why do I need to make a manual payment every month?