Payments & PAYG

• What is a wallet?

• How can I top up my wallet with a voucher?

• How can I start paying with vouchers?

• Why is my card still getting charged even though I've removed it?

• What can I use vouchers for?

• Why have I received a notification to add money to my wallet when I still have a remaining balance?

• Can I use promo codes if I sign up with a voucher?

• Can I subscribe to your Internet Calling Plan if I renew with vouchers?

• How can I apply for a refund if I’ve been charged incorrectly?

• Why was my payment rejected?

• Why have I been charged incorrectly?

• What is VAT (Value Added Tax)?

• How can I get a VAT refund form?

• How is VAT applied to Virgin Mobile services?

• How much should I 'Auto Credit' my 'Wallet'?

• My credit card expired. How can I update it?

• I don't want to pay on my card. What other payment options are available?

• What is the 'Card Spend Limit' and how does it work?

• What is 'Pay As You Go' (PAYG)?

• How can I change the payment card on my account?

• Why aren't you taking money from the wallet when my plan renews?

• How can I add money to the 'Wallet'?

• I've updated my plan. When do I get charged?

• How can I view my payment history?

• How can I control what I spend each month?

• Why was my payment declined?

• Why do I need to make a manual payment every month?

• Can I have 2 cards linked to my account?

• What payment cards do you accept?