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Emirates Integrated Telecommunications Company PJSC
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Payments & PAYG
Payments & PAYG
What is primary payment method?
What is a wallet?
How can I start paying with vouchers?
Why is my card still getting charged even though I've removed it?
What can I use vouchers for?
Why have I received a notification to add money to my wallet when I still have a remaining balance?
Can I use promo codes if I sign up with a voucher?
Can I subscribe to your Internet Calling Plan if I renew with vouchers?
How can I apply for a refund if I’ve been charged incorrectly?
Why was my payment rejected?
Why have I been charged incorrectly?
What is VAT (Value Added Tax)?
How can I get a VAT refund form?
How is VAT applied to Virgin Mobile services?
How much should I 'Auto Credit' my 'Wallet'?
My credit card expired. How can I update it?
I don't want to pay on my card. What other payment options are available?
What is the 'Card Spend Limit' and how does it work?
What is 'Pay As You Go' (PAYG)?
How can I change the payment card on my account?
Why aren't you taking money from the wallet when my plan renews?
I've updated my plan. When do I get charged?
How can I view my payment history?
How can I control what I spend each month?
Why was my payment declined?
Why do I need to make a manual payment every month?
Can I have 2 cards linked to my account?
What payment cards do you accept?
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