HELP
YOUR QUESTIONS. OUR ANSWERS.
My profile & numbers
Can I change my number?
Do you offer VIP numbers?
Can I return to my previous operator?*
I am currently on a post-paid plan. Can I still transfer my number?*
Where is the ‘My Profile’ screen in the app?
Why was my number transfer request rejected?*
How can I change my account password?
How do I transfer my existing UAE number to Virgin Mobile?*
Can I really choose my own number?
Can I have more than one Virgin Mobile account?
How long does it take to transfer my existing UAE number to Virgin Mobile?*
Will I lose any remaining credit during the number transfer? *
Can I reactivate my account after closing it?
How can I change my account email address?