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At Virgin Mobile UAE, your privacy is extremely important to us and we are committed to keeping all your personal data secure. This Privacy Policy explains how we use the personal data that we collect or generate, both in relation to our website and in the course of carrying on our commercial activities and providing you with our products and services.
For the purposes of this Privacy Policy, “we” means Emirates Integrated Telecommunications Company PJSC (EITC), doing business as du and Virgin Mobile UAE.
This Privacy Policy concerns information we collect and process about you:
Many of the products and services we offer require us to obtain personal data about you in order to perform the services we have been engaged to provide.
Please note that we need to collect certain information due to requirements of applicable law or regulation and if such information is not shared with us, you may be unable to access our website or receive our products or services.
In particular, we will collect and process the following personal data about you:
This includes information about you that you provide when you sign up as or enquire about becoming a du or Virgin Mobile UAE customer. It may also include information you provide if you get in touch with us to ask something or take part in any surveys, promotions, competitions or prize draws. Such information may include:
This includes information derived from your use of our networks, mobile, WiFi or other du or Virgin Mobile UAE products and services, including:
We also collect information from other third-party service providers, agencies or other publicly available sources where applicable, including credit reference and fraud prevention agencies.
Your personal data may be stored and processed by us in a number of ways, although most commonly we use your information to:
Whenever we use your personal data, we comply with applicable law. We use your information in the ways described above and share the information as described below because:
If you are a du customer you can choose to receive information on our latest offers, deals and promotions via SMS by sending a blank SMS to 7000, completely free of charge. The request will be processed within 14 days. If you are a Virgin Mobile customer you can choose to receive information on our latest offers, deals and promotions through the Virgin Mobile application. Once you’ve made your choice and chosen to receive information you will receive updated information on offers, deals and promotions, between 7am to 9pm on any day.
If you are a du customer and, at a later date, you’d like to stop receiving information about our offers, deals and promotions, you can opt-out or unsubscribe from the mailing list at any time by contacting our Customer Care department at customer.care@du.ae or by sending a “UNSUB” SMS to 5293, completely free of charge. You can also request that we block any messages by sending a “B All” to 7726.
If you are a Virgin Mobile customer and, at a later date, you’d like to stop receiving information about our offers, deals and promotions, you can opt-out or unsubscribe from the mailing list at any time by contacting our Customer Care department at info@virginmobile.ae or by sending “UNSUB” to 5293, completely free of charge. You can also request that we block any messages by sending a “B All” to 7726.
Requests will be processed as soon as possible, after which no further information about our offers, deals and promotions will be received. When you subscribe to one of our products or services, we will also tell you upfront about your options to unsubscribe from any future communications from us, so you don’t have to keep referring back to this page.
Your opt out requests are automatically collected and recorded on our system for us and you to refer back to.
Please note that if you choose to opt-out or unsubscribe from receiving information on offers and promotions from us, you will continue to receive important account-related information, such as bill payment reminders, etc.
We may share your personal data within the EITC group of companies for the purposes described above. We will take steps to ensure that access to personal data is restricted to employees who have a legitimate interest in the purposes described in this Privacy Policy. We may also share your personal data with others outside of du or Virgin Mobile in connection with the purposes described above. This might mean sharing that information with:
These third parties will be required to take all reasonable and appropriate data protection measures to protect the confidentiality of your personal data.
We might also share your information:
If you wish to exercise any of the rights set out above, please contact us using the details provided below.
You can also check and update some of your account information whenever you like by visiting https://myaccount.du.ae/servlet/myaccount/en/home.html and logging in to your du account or, if you’re Virgin Mobile customer, by logging into the Virgin Mobile application.
This Privacy Policy applies to how we use your information in relation to our website and products and services generally. If you are signing up for our products and services, there may be extra terms and conditions to look at. We will tell you about those when you sign up for the service or at another appropriate time.
Please remember that any emails or other communications you send over the internet aren't entirely safe unless they've been encrypted. Please also note that communications over the internet may be monitored in accordance with the laws of the United Arab Emirates.
If you want to know more about how we use your personal data or to raise any queries or concerns with us in relation to your personal data, you can contact our Customer Care department at customer.care@du.ae or info@virginmobile.ae if you’re a Virgin Mobile UAE customer. We are usually able to resolve privacy questions or concerns promptly and effectively.
We will not publish your personal data on any public telecommunications directories and databases without your prior consent. You can contact our Customer Care department at customer.care@du.ae or info@virginmobile.ae if you’re a Virgin Mobile customer to change or remove your information from any such database if you wish.
There are certain reasons we have to keep hold of your personal data and how long we will hold it for will vary and will be determined by the following cumulative criteria:
We ensure the safe processing and storage of your information at all times by operating and maintaining physical, electronic and procedural safeguards and we restrict access only to authorised personnel. The effectiveness of these safeguards is periodically tested. We have extensive controls and mechanisms in place designed to detect, respond and recover in case of adverse events that may arise.
In some circumstances, you may have certain rights in relation to the information that we hold about you, including:
If you wish to exercise any of the rights set out above, please contact us using the details provided below.
You can also check and update some of your account information whenever you like by visiting https://myaccount.du.ae/servlet/myaccount/en/home.html and logging in to your du account (or, if you’re Virgin Mobile customer, by logging into the Virgin Mobile application).