Many of the products and services we offer require us to obtain personal data about you in order to perform the services we have been engaged to provide.
Please note that we need to collect certain information due to requirements of applicable law or regulation and if such information is not shared with us, you may be unable to access our website or receive our products or services.
In particular, we will collect and process the following personal data about you:
This includes information about you that you provide when you sign up as or enquire about becoming a du or Virgin Mobile UAE customer. It may also include information you provide if you get in touch with us to ask something or take part in any surveys, promotions, competitions or prize draws. Such information may include:
This includes information derived from your use of our networks, mobile, WiFi or other du or Virgin Mobile UAE products and services, including:
We also collect information from other third-party service providers, agencies or other publicly available sources where applicable, including credit reference and fraud prevention agencies.
Your personal data may be stored and processed by us in a number of ways, although most commonly we use your information to:
Whenever we use your personal data, we comply with applicable law. We use your information in the ways described above and share the information as described below because:
If you are a du customer you can choose to receive information on our latest offers, deals and promotions via SMS by sending a blank SMS to 7000, completely free of charge. The request will be processed within 14 days. If you are a Virgin Mobile customer you can choose to receive information on our latest offers, deals and promotions through the Virgin Mobile application. Once you’ve made your choice and chosen to receive information you will receive updated information on offers, deals and promotions, between 7am to 9pm on any day.
If you are a du customer and, at a later date, you’d like to stop receiving information about our offers, deals and promotions, you can opt-out or unsubscribe from the mailing list at any time by contacting our Customer Care department at firstname.lastname@example.org or by sending a blank SMS to 5293, completely free of charge. You can also request that we block any messages by sending a blank SMS to 7726.
If you are a Virgin Mobile customer and, at a later date, you’d like to stop receiving information about our offers, deals and promotions, you can opt-out or unsubscribe from the mailing list at any time by contacting our Customer Care department at email@example.com or by sending “UNSUB” to 5293, completely free of charge.
You can also request that we block any messages by sending a blank SMS to 7726. Requests will be processed as soon as possible, after which no further information about our offers, deals and promotions will be received. When you subscribe to one of our products or services, we will also tell you upfront about your options to unsubscribe from any future communications from us, so you don’t have to keep referring back to this page.
Your opt out requests are automatically collected and recorded on our system for us and you to refer back to.
Please note that if you choose to opt-out or unsubscribe from receiving information on offers and promotions from us, you will continue to receive important account-related information, such as bill payment reminders, etc.
These third parties will be required to take all reasonable and appropriate data protection measures to protect the confidentiality of your personal data.
We might also share your information:
If you wish to exercise any of the rights set out above, please contact us using the details provided below.
You can also check and update some of your account information whenever you like by visiting https://myaccount.du.ae/servlet/myaccount/en/home.html and logging in to your du account or, if you’re Virgin Mobile customer, by logging into the Virgin Mobile application.
Please remember that any emails or other communications you send over the internet aren't entirely safe unless they've been encrypted.Please also note that communications over the internet may be monitored in accordance with the laws of the United Arab Emirates.
If you want to know more about how we use your personal data or to raise any queries or concerns with us in relation to your personal data, you can contact our Customer Care department at firstname.lastname@example.org or email@example.com if you’re a Virgin Mobile UAE customer. We are usually able to resolve privacy questions or concerns promptly and effectively.
We will not publish your personal data on any public telecommunications directories and databases without your prior consent. You can contact our Customer Care department at firstname.lastname@example.org or email@example.com if you’re a Virgin Mobile customer to change or remove your information from any such database if you wish.
There are certain reasons we have to keep hold of your personal data and how long we will hold it for will vary and will be determined by the following cumulative criteria:
We ensure the safe processing and storage of your information at all times by operating and maintaining physical, electronic and procedural safeguards and we restrict access only to authorised personnel. The effectiveness of these safeguards is periodically tested. We have extensive controls and mechanisms in place designed to detect, respond and recover in case of adverse events that may arise.
In some circumstances, you may have certain rights in relation to the information that we hold about you, including: