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 Virgin Mobile UAE. All rights reserved©

Roam around today

Stay connected at the comfort of your own device.

Make your travel journey simple and secure. 

JOIN VIRGIN

We do things differently.

Doing things differently is the Virgin way of doing things, and has been since 1970.

Now, we’re doing it again in the United Arab Emirates as the preferred mobile service provider for people looking for a smarter way of doing things.

We started by being the first in the region to offer deals without yearly contracts, but that was just the beginning. We’ve thrown out everything frustrating about the mobile experience, like long and complicated contracts, having to visit the store and wait in lengthy queues, and the constant hidden charges. 

Instead, we give you access to everything you need to be a Virgin Mobile customer from one award-winning app. You’ll never be put on hold by a call centre again.


We’re rethinking mobile. We’re Virgin Mobile.

Question #1

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Weekly roaming:

It’s really simple. Your roaming validity starts once you connect to the local network in the country you’ve travelled to – NOT when you make the purchase.

If you’ve bought Daily data or minutes, expect them to run out 24 hours from the time you start using. Careful, you could end up using it all, before the day ends. 


If you’ve bought Weekly data or minutes, you have 7 days from the time you start using or until you’ve consumed it all.

Let us know when your contract is due for renewal. We’ll be in touch closer to the time.

No marketing spam - just a useful reminder when you're ready that you can join Virgin Mobile and get one of our great deals.

INTERNATIONAL

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Check out our daily or weekly roaming packs. Choose the data and minutes that work for you.

Best App 2019

Gulf Customer Experience Awards

Just got a line for my son and I’m so in love with the quality - rates compared to Du and Etisalat - the app is wow, no other operator has something like it; you manage everything from your place; paying, managing your plan... lots of things. well done, I'm addicted to Virgin Mobile!

Why I chose Virgin after being almost 5 years on Etisalat? Cos you don’t need to sign any contracts to get a plan you want at reasonable price (cheaper than Du or Etisalat). The app itself is super convenient. 

Kris_mimi

Pack our roaming offers.

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Never run out 

Stay ahead with data or minutes. Pick a roaming pack that suits you. 

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ROAMING

Why choose Virgin Mobile?

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Innovation Award 2019

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Customer Happiness 2019

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CommsMEA Most Innovative Service 2018

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 Visit our FAQs page and chat with us

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Need more roaming support? 

ROAMING

Can I activate roaming while abroad? 

What is roaming on a phone? 

What are roaming charges?

Do you have any offers on roaming? 

Can I travel abroad with Virgin Mobile?

Why is my destination not on the roaming list?

I bought roaming, but my trip was cancelled! What now?

Roaming is a wireless communication term typically used with mobile devices (like mobile phones). It refers to the mobile phone being used outside the range of its home network (like when in another country) and connects to another available cell network (source: Wikipedia)

Roaming charges apply to voice calls, SMS (text messages), MMS (picture messages) and data that you receive or send when you travel or leave your ‘home’ network.
You can end up using all your roaming data or minutes, simply by leaving your phone turned on while roaming. That's because some enabled apps automatically send and receive notifications, using your data even if it doesn’t look like your phone is doing anything, especially those notifications coming from your social networks. 

You may be looking for a destination we are yet to partner with. We’re adding countries to the roaming list regularly, so check back soon.
(Roaming list)

Sorry about that, we hope you will take your trip soon. The good news is - your roaming purchase will remain valid for one year, so you can use it when you travel next. 

Yes, you absolutely can! While roaming rates will apply, we are doing our best to partner with your preferred networks and offer you competitive prices, across the globe. So far, you can easily roam across the GCC and over 89 countries – with our 600+ partners.

Follow these steps to get started:

- Go to your Virgin Mobile apps’ Homescreen and scroll down to Roaming
- Choose if you want data or minutes
- Choose your destination, select between Daily or Weekly and make your purchase.

Travel Tip: Buy your roaming plans before you travel and get connected as soon as you land. Otherwise, you will need a WiFi connection for making your in-app purchase.

Yes, we do! Get MORE data and try our all-new voice roaming service. And for a limited time only, enjoy more minutes and data at the same price as before on our weekly roaming.

DAILY AND WEEKLY ROAMING

How does the daily and weekly roaming validity work?

Absolutely, roaming plans can be purchased on the go. You will, however, need to connect to WiFi to access your app.

I’ve used up all my travel data or minutes! How do I get more?

DATA ROAMING QUESTIONS

What is difference between mobile data and data roaming? 

Mobile data is the data you choose with your Virgin Mobile plan.

Data roaming is when you use your phone in a location not covered by a network, and you receive phone service from a different network provider.

What does the data roaming do? 

Data roaming allows customers to use their phone and plan in an area not covered by their normal carrier (or 'network provider').

Do you get charged for data roaming?

Roaming may cost additional charges. Save money by keeping an eye on your data usage in your phone settings. You can also set a phone warning when you use a specified amount of data. Some applications and websites use more data than others (streaming services such as Botim, YouTube for example).

You can also make use of WiFi, where available, and disable updates.

Lastly, you can save money if you buy a data booster on the Virgin Mobile app.

How much would I pay to make calls or use data abroad?

This depends upon the country you are visiting and how much data you use. The easiest way to find the answer to your specific question is to chat with us.

INTERNATIONAL ROAMING

New roaming plans can be purchased at any time. Your new roaming will automatically start once your current one has been consumed or has expired, whichever comes first.

How do I turn on international roaming? 

Make sure you’ve purchased roaming for data and/or calls from your Virgin Mobile app. It will automatically activate once you land in the country you purchased it for.

What does international roaming mean? 

International roaming means being able to make and receive voice calls, send and receive data, and/or access other mobile services when travelling outside the country your home network (or service provider) operates in. It lets you use the network of service providers in other countries as if they were Virgin Mobile. And you don’t need to change your SIM to do it.

What should I do with my phone when traveling internationally?

Make sure you have international roaming enabled on your phone through your phone settings.

It's a good idea to buy a roaming data booster before you travel, so you can use the internet cheaper than it would cost if you do not buy a booster.

It's also a good idea to keep an eye on your data usage by your phone settings, enable WiFi where possible and limit the use of data-heavy applications and websites such as YouTube and Botim.

What is the difference between international roaming and data roaming?

Make sure you have enabled data roaming on your phone through (mobile data on iOS or mobile networks on Android) section of the settings.
It's a good idea to buy roaming data and calls before you travel. So you’re connected as soon as you land. It's also a good idea to keep an eye on your data usage by your phone settings, enable WiFi where possible and limit the use of data-heavy applications and websites such as YouTube and BOTIM.

Explore our FAQs | Your Questions, Our Answers

AED 120

7 Day Validity

GCC and Easy Roaming Zones

2.5GB

4GB

7 Day Validity

GCC and Easy Roaming Zones

AED 200

500 mins 

7 Day Validity

GCC and Easy Roaming Zones

AED 130

Daily roaming:

24 Hour Validity

GCC Zones

30min

AED 20

24 Hour Validity

Easy Roaming Zones

15min

AED 20

24 Hour Validity

GCC and Easy Roaming Zones

750MB

AED 35

When you visit the Virgin Mobile app, scroll on the homescreen to find the roaming card. Toggle between calls and data to select the one you want to get first.  

If you’re travelling for the weekend, get daily roaming, but if you’re travelling for longer, you’ll love our weekly roaming which is on offer.

Offer is valid until 27th December 2019. 

Weekly roaming is valid for 7 days once you start using it. Special offer available.

Daily roaming is valid for 1 day once you start using it.