Bring peace to your life with our Home Internet

How to download the Huawei AI Life App? 

• Option 1: Search in your App Store Huawei AI Life (available with Android and iOS)

• Option 2: Scan the QR Code at the bottom of your Huawei home internet router

• Option 3: Scan the QR code on the package box label
• Option 4: Download from Huawei AppGallery

How do I log in?  

On the app home screen, touch the menu icon in the upper right corner and touch Login to HUAWEI account 

1. If you already have a HUAWEI ID, log in directly 
2. if you do not have a HUAWEI ID, register one as prompted and then log in 

How do I modify the name of a device connected to the router? 

1. In Online Devices of the Device page, select the device whose name you want to change 
2. Touch Change device name, enter the device name, and touch OK 

How do I block a device connected to my router? 

1. On the Devices page, select the device you want to blacklist from the list of Online devices, then touch OK in the pop-up dialog box to blacklist the corresponding device  
2. After the device is blocked, return to the Device page and view the device in the Blocked devices list

How do I set up parental controls? 

1. On the Devices page, select the device you want to set up parental controls 
2. Go to Parental control > New 
3. Set Online time, Offline time, and Repeat setting for the device and then touch √ in the upper right corner 

How do I set guest Wi-Fi? 

Go to Show more > Guest Wi-Fi. Guest Wi-Fi can be enabled and disabled according to your preferences. You can also set a Guest Wi-Fi network name, password, and the length of time you would like Guest Wi-Fi to remain enabled for. 

What does Network Diagnosis on the router management page? 

1. The Network Diagnosis function can be used to diagnose the current network status of a router. You can optimize the router settings based on the diagnosis result 
2. Go to Show more > Network Diagnose 

How do I restart my router? 

1. Go to Show more > Advanced settings 
2. Touch REBOOT 

How do I log out of a router? 

1. Go to Show more > Advanced settings 
2. Go to Account settings > Log Out to log out 

How do I use the ‘optimize location’? 

1. Click the Find optimal location button 
2. Click Start button 
3. Wait for the test result for about 30 seconds 
4. Complete the test, score the current signal quality, and create location information 
5. Change location, repeat the above steps 

How do I use the ‘smart diagnosis’? 

The smart diagnosis function can detect whether your home's Wi-Fi signal coverage is optimal and automatically check the coverage, network status, and device information of the router. You can optimize the router settings based on the diagnosis result. 

1. Touch Smart diagnosis (or go to Network > Smart diagnosis) or the house layout plan to go to the diagnosis screen 
2. Touch Edit or Go create or  the magnifying glass icon in the upper right corner to create your house layout 
3. After the house layout is edited and saved, you can measure the signal coverage. Move the router icon to the actual placement position in your house, start testing for each spot 
4. After measuring the signal of each room as prompted, touch GENERATE HEAT MAP. The closer the color is to green, the stronger the signal 
5.  The signal coverage heat map is also displayed on the home screen of the router management screen 
6. Diagnosis results will be displayed in three sections: Wi-Fi coverage, Online devices, Networking quality. You can view more parameters in the Wi-Fi coverage section, which focuses on the functions and operations related to Wi-Fi coverage 
7. On the smart diagnosis screen, the system automatically checks the network connection status, Wi-Fi configuration, signal quality, firmware version, and router running status. A message will be displayed if any problems are detected. To read optimization suggestions given based on the detection result, touch suggestions 

When signing up for Virgin Mobile's Home Internet, you must choose your location to confirm network availability. Your internet service will be locked to the location you entered. It can't be used anywhere else or overseas.

If you'd like to change your address, you can contact us.

Read more - Where can I get more information on the Home Internet Service?

Virgin Mobile Home Internet is our super-simple home Wi‑Fi that brings reliable, no‑fuss internet to your home; no cables, no contracts, no drama. Simply insert the SIM into your router, switch it on, and get connected.

With flexible plans, delivery within 60 minutes, and a deal so good it's basically a no‑brainer, getting connected has never been this easy.

Virgin Mobile's Home Internet is wireless. Wireless works best for some customers and where they're located, whilst fiber works better for others. That's why, when you sign up to Virgin Mobile Home Internet, we check the location where you want to use your Home Internet before you buy, and make sure it's all good. Awesome, right?

Setting up your Virgin Mobile Home Internet is easy!

Watch this quick video guide for step-by-step instructions

Or check out the below:

Set up your router

Make sure you have everything from the box (the router, power cable) and the SIM card. 

• Insert the SIM card into the slot at the bottom of the router (check the direction). 
• Plug in the router and wait about 30 seconds until all three signal lights turn blue  

Note: Things might look a bit different if you’re not using a Virgin Mobile Huawei router. 

Download the Huawei AI Life app

You’ll use the app to manage your router. Here are 4 options on how to get it: 

• Search “Huawei AI Life” in the App Store or Google Play 
• Download it from Huawei AppGallery 
• Scan the QR code inside the box of the router 
• Scan the QR code on the box 

Find the best spot for your router

Where you place your router affects your signal strength. 

• Villas: Place it near a window in an open area. 
• Apartments: Try placing your router near a window in an open area. If you’re on a higher floor (more than 10th), try near your apartment door to catch the indoor antenna.  
• Keep it elevated, not inside cabinets, and away from thick walls or metal objects. 
• Last thing — make sure you’re using your Home Internet in the same home address you registered. Your Home Internet is restricted to your home location, so this really matters 

Want to get it just right? If you are using Virgin Mobile's Huawei router it is even easier for you. Go to the Huawei AI Life App, tap "Find Optimal Location," and click Start. Wait 30 seconds for the test result, then score your signal quality and update the location info. Move the router to another location, repeat the process until you find the best possible score on the app. 

Want to change your Wi‑Fi name or password?

• 5G routers: Enter the router’s IP address in your browser. You’ll find the IP and login details on the sticker under the router. 
• Virgin Mobile Huawei router: In the Huawei AI Life app, go to ‘Online Devices’, select your device, tap ‘Change device name’, update it, and confirm. 

How do I set up parental controls? (Virgin Mobile Huawei Router)

Go to the Huawei AI Life App: 

• Go to ‘Devices’ and select the device you want to manage 
• Tap ‘Parental control’ > New 
• Set online time, offline time, and repeat schedule → Save 

How do I set up Guest Wi‑Fi? (Virgin Mobile Huawei Router)

• Go to the Huawei AI Life App.
• Go to Show more > Guest Wi‑Fi. You can turn it on/off, set a network name, password, and choose how long Guest Wi‑Fi stays active. 

Need more help to set up your router? Check out the Virgin Mobile Huawei set up router guide

We have a Monthly and Yearly Plan:

• Monthly: AED 250
• Yearly: AED 1,999/12 months upfront (AED 167/month, VAT excl.)

Choose how you want it:

• Home Internet Data-Only SIM monthly plans
• Add an optional 5G router to your monthly plan if needed. Want to see the 5G router? (Upfront cost of AED 499 excl. VAT)

Note: Ownership of the router will be transferred to the customer upon purchase, as our plans require upfront payment.