If you lose your eSIM registered device, please follow these steps:

1- Connect to the internet on your new device
2- Go to the "My Account" section on your phone and click on “My Number”, then on ʺI lost my phone”
3- Enter your password to verify your identity
4- Tick the box to deactivate the eSIM on your lost device
5- We will send you an email with a QR code to scan it and to auto-download the new eSIM profile to your compatible device
6- On your supported device go to Settings > Mobile data or Cellular > Tap Add data Cellular Plan > Scan the code to add the Virgin Mobile profile