How can we help you?

Refund Policy: You have a 3-day window from the date of purchase to request a refund. To be eligible for a refund, please ensure the following:

• The iPhone must be returned in the same condition as when purchased, including all original packaging, with the seal unbroken
• Please be aware that any usage of the mobile plan will result in a deduction from the charged amount
• To initiate the refund process, you must personally bring the handset to our VM office. Please contact our customer care team to schedule a visit to our office for the refund

Please note: In the event of a refund, the mobile plan must be cancelled, and the iPhone must be returned. You can't receive a refund for the plan while retaining the iPhone and you can’t receive a refund for the iPhone while retaining the plan.

Exchange Policy: A defective device with no physical damage, returned in its original packaging with all accessories included, can be replaced with another device of the same model, colour, and capacity within 3 days of purchase. Follow these steps for an exchange:

• Visit an Apple store for a handset service analysis report confirming the device's defect
• Once you have the analysis report, contact our customer care team to schedule a visit to our office for the exchange
• Before Your Visit, Please Ensure:
  • The device is free from physical damage
  • The device is not passcode-locked
  • There is no evidence of water damage to the device
  • All original accessories should be available for the exchange process
  • The "Find My iPhone" feature is turned off. To disable this feature, follow these steps:
    • Sign in to iCloud.com with your Apple ID
    • Navigate to "Find My iPhone"
    • Click on "All Devices" at the top of the screen
    • Select the device you want to remove from iCloud
    • If necessary, click "Erase (device)"
    • Finally, click "Remove from Account"