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How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
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How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
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What is the refund and exchange policy for the VIP Bronze and Gold plans with iPhone 15?

Refund Policy: You have a 3-day window from the date of purchase to request a refund. To be eligible for a refund, please ensure the following:
  • The iPhone must be returned in the same condition as when purchased, including all original packaging, with the seal unbroken.
  • Please be aware that any usage of the mobile plan will result in a deduction from the charged amount.
  • To initiate the refund process, you must personally bring the handset to our VM office. Please reach out to our customer care team to schedule a visit to our office for the refund.
Please note: In the event of a refund, the mobile plan must be canceled, and the iPhone must be returned. You can't receive a refund for the plan while retaining the iPhone and you can’t receive a refund for the iPhone while retaining the plan.Exchange Policy: A defective device with no physical damage, returned in its original packaging with all accessories included, can be replaced with another device of the same model, color, and capacity within 3 days of purchase. Follow these steps for an exchange:
  • Visit an Apple store to obtain a handset service analysis report confirming the device's defect.
  • Once you have the analysis report, reach out to our customer care team to schedule a visit to our office for the exchange.
  • Before Your Visit, Please Ensure:
    • The device is free from physical damage.
    • The device is not passcode locked.
    • There is no evidence of water damage to the device.
    • All original accessories should be available for the exchange process.
    • The "Find My iPhone" feature is turned off. To disable this feature, follow these steps:
      • Sign in to iCloud.com with your Apple ID.
      • Navigate to "Find My iPhone."
      • Click on "All Devices" at the top of the screen.
      • Select the device you want to remove from iCloud.
      • If necessary, click "Erase (device)."
      • Finally, click "Remove from Account."
 
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