Get the new iPhone every year Learn more

How can we help you?

We have answers

Search results for:
Whoa! No results!
Turns out that your question isn't frequently asked!
Search again
Top matches
There is no Top matches
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
Other results
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
Show top matches only Show other results
Search again

My Roaming isn’t working, what should I do?

To resolve your roaming issue, please follow the steps outlined below:
  1. Enable and then disable flight mode on your phone. This will reactivate your phone's network connections.
  2. If enabling and disabling flight mode doesn't resolve the issue, restart your phone.
  3. Make sure the Data Roaming option is enabled on your phone. Simply go to Settings -> Data Roaming and switch on Data Roaming.
  4. Check if you have an active roaming pack or pass in the app.
  5. Make sure you are connected to one of our preferred partners in the country you are visiting.
  6. Reset your network settings and try again:

    iPhone: Settings – General – Reset – Reset network settings

    Android: Settings – Connections – Mobile networks – access point names – select access – Reset to default
  7. Dial *147# and follow the instructions to get the internet settings on your phone. Alternatively, you can enter your APN settings into your Android device manually.
If the problem continues reach out to our customer care team.
Was this helpful?

Still have questions?

Web chat

Please write a message to start the chat.
Send