Transfer your Virgin Mobile number to a new owner by visiting our office in D3 - Dubai Design District.  Set up your appointment with our champions over in-app chat in advance, so you don't have to wait. We're open from Sunday to Thursday, 9 am - 5 pm. To make sure your transfer is seamless, here's what you'll need:

  1. Bring along the person who wants your number and both your original IDs.
  2. The new owner will need to show a valid Emirates ID. Please make sure that the document is not expired or considerably damaged.
Some important things to know before you transfer:
  1. All existing plan benefits, including wallet balance, will expire when you transfer your ownership.
  2. The new owner will have to choose a new plan.
  3. Change of ownership is only valid for active and single numbers. If your number is part of a family account  (Add SIM- parent or sub), we can't transfer your ownership.
  4. If you got your number from another provider to Virgin Mobile, you could change ownership only after you've owned it for a minimum of 6 months on the Virgin Mobile network.