If you wish to transfer your Virgin Mobile number to a new owner, you can set up an appointment with our champions through our in-app chat. You’ll need to visit our HQ in Dubai Design District within your allocated time slot.

Prepare for your appointment to ensure you have a smooth experience. You’ll need to come with the person you’re transferring your number to and bring both your original IDs. The new owner will need to show a valid Emirates ID. Make sure your IDs are not expired or considerably damaged.

Important things to know before you transfer your number:

  • All existing plan benefits, including wallet balance, will expire when you transfer your ownership.
  • The new owner will have to choose a new plan.
  • Change of ownership is only valid for active and single numbers. If your number is part of a family account (Add SIM- parent or sub), we can't transfer your ownership.
  • If you got your number from another provider to Virgin Mobile, you could change ownership only after you've owned it for a minimum of 4 months on the Virgin Mobile network.