Transfer your Virgin Mobile number to a new owner. Set up an appointment with our champions over in-app chat, and visit the Virgin Mobile HQ in Dubai Design District within your allocated time slot. Appointments are available between Sunday to Thursday, 9 am - 5 pm.

For you to have a smooth experience, please ensure that: ​

  1. You come along with the person who wants your number and both your original IDs.
  2. Both of you present your valid Emirates ID, passport, or GCC National ID. Please make sure that the documents are not expired or considerably damaged.​
Some important things to know before you transfer:
  1. All existing plan benefits, including wallet balance, will expire when you transfer your ownership.
  2. The new owner will have to choose a new plan.
  3. Change of ownership is only valid for active and single numbers. If your number is part of a family account  (Add SIM- parent or sub), we can't transfer your ownership.
  4. If you got your number from another provider to Virgin Mobile, you could change ownership only after you've owned it for a minimum of 6 months on the Virgin Mobile network.