How can we help you?

If you wish to transfer your Virgin Mobile number to a new owner, you can visit any of the below locations:

• Dubai Mall - Dubai

• Dubai Hills - Dubai

• Zahia City Centre - Sharjah

• Yas Mall – Abu Dhabi

• Al Mariyah Mall – Abu Dhabi

To ensure that the transfer experience is seamless, make sure that you prepare the below requirements before your visit:

1. You’ll need to come with the person you’re transferring your number to

2. The owner of the number must have a valid physical EID or passport and the new owner must have a valid EID. (Make sure your IDs are not expired or considerably damaged.)

3. The new owner must have a new email address (never used on our App previously).

Important things to know before you transfer your number:

• We cannot proceed with the change of ownership if the new owner has a passport or an expired EID. Please make sure that the document is not expired or considerably damaged.

• All existing plan benefits, including wallet balance, will expire when you transfer your ownership.

• The new customer will have to choose and pay again for the new chosen plan.

• Change of ownership is only valid for active and single numbers. If your number is part of a family account (Add SIM- parent, sub, or merged accounts), we can't transfer your ownership.

• If you have transferred your number from another provider to Virgin Mobile and have had it for 4 months since you moved it to us, only then we can transfer the ownership to someone else. If you would like to request an exception to this policy, we kindly ask you to reach out to our customer care team for further assistance. Please be aware that any exceptions are subject to approval.

• The customer (new owner) should only have a maximum of 4 sims with Du and Virgin Mobile combined the moment he comes for a change of ownership.