Your payment might have failed because you don’t have enough balance on your payment card, or because your debit/credit card does not allow for recurring online payments. To fix this, click on ‘Retry’ in your Virgin Mobile app.
- If your card allows recurring payments and has sufficient funds, your plan will automatically renew.
- If your card does not allow for recurring payments, clicking on ‘Retry’ will activate the 3D secure manual payment process. You’ll need to enter your card details to authorize the payment and your plan will renew.
Alternatively, you can purchase a Recharge Voucher from one of our retail partners to top up your Virgin Mobile wallet and use the balance to pay for your plan.