Get the new iPhone every year Learn more

How can we help you?

We have answers

Search results for:
Whoa! No results!
Turns out that your question isn't frequently asked!
Search again
Top matches
There is no Top matches
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as you go work?
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
Other results
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
How does Pay as work yo go
Download our app to get started. After the signup process, we'll deliver a SIM to your door for free within 60 minutes. Deliveries are available from 7 AM to 11 PM in Dubai, Sharjah Abu Dhabi and Ajman.
Show top matches only Show other results
Search again

How can I change my email address on the Virgin Mobile app?

You can change your email address on your Virgin Mobile app by following the below SIMple steps. Pro tip: choose a new email address that you frequently use. For iOS devices, tap on ‘More’ in the menu at the bottom of the screen. If you’re using an Android device, open up your side menu.
  1. Spot your name, then tap on it to go to the ‘My Account’ screen.
  2. Tap on ‘Change Password/Email’, select ‘CHANGE YOUR EMAIL’, and follow the instructions.
  3. If you have the app, tap here to be directed to the right screen.
On the next screen, you’ll need to enter your password. We’ll then send you an SMS with a link. Please note both the SMS and the option to change your email address have a timer. If time runs out, or if you haven’t received an SMS, you can request a ‘resend’.

Once you change your email address, all future notifications and updates will be sent to your new email address.

Please note: You can't change your email address if you have registered your account using Facebook, Google, or Apple ID.
Was this helpful?

Still have questions?

Web chat

Please write a message to start the chat.
Send