We've made it really easy to change your password through your Virgin Mobile app! Follow these SIMple steps:

  1. If you're using an iOS device, tap on 'More' in the menu at the bottom of the screen. For Android, open up your side menu.
  2. Here you will see your name at the top, tap on this.
  3. You have arrived at the 'My Account' screen.
  4. Tap 'CHANGE PASSWORD'.
  5. Follow the instructions.
  6. If you have the app, tap here to be directed to the right screen.