Uh-Oh! Well, there are a few reasons why your number transfer request may be rejected but here's what you can do to apply again:

  1. Use the same identification you've used to set up your Du or Etisalat account, to set up your Virgin Mobile account.
  2.  Send us a clear copy of your identification document.
  3. Make sure the number you are transferring is registered under your name.
  4.  Make sure the number you are transferring is active.
  5. Make sure the number you are transferring is not an Enterprise number 'company/employer number'.