Oh no, sorry to hear that. There are a number of reasons why your payment might not be going through. Below are some of the most common...

  1. Your bank doesn't allow your card to make this type of payment (non-3D secure). You will need to contact your bank if this is the case.
  2. You are using a card that we don't accept. For more information on this, see articles on 'Why was my payment declined?' and 'Which cards are not accepted by Virgin Mobile?'