Oh no, we're really sorry to hear about this. Don't worry though, we're here to help!

First things first, your old SIM card needs to be deactivated. If you know your Virgin Mobile account login and have access to another phone, all you need to do is download the Virgin Mobile app, log in, deactivate your SIM card and order a new one. If it's just your SIM card that you have lost, just open up the app, deactivate the SIM and order a new one. Simple!

If you don't have access to another phone or can't remember your account logins, we can help deactivate your old SIM for you. All you need to do is complete the form below and one of our care team will deactivate your SIM and be in contact with you within the hour.