If you are signing up with us for the first time we can verify you by video directly from the app. To do this just follow the simple steps below:
- After uploading a picture of your ID, select the option 'I already have a SIM' on the 'Get my SIM' screen.
- A video call to a Virgin Mobile staff member in our contact centre will be initiated.
- At this point please have your ID to hand as the staff member will verify you.